Anonymous
map-marker West Wickham, Bromley

Return of an unwanted item

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I placed an order with your company on line on 12th April this year, of 3 items, one of which I want to return. I saw on the invoice that I could return it at one of your stores.

So I duly went there only to be told that because I had paid by PayPal that they were unable to accept the item and that I had to return it via post at my own expense.

Can someone explain to me why this is your company policy?

Ultimately, I paid for the items on my credit card via PayPal, as it is convenient and safe and I don't have to put in all my details each time. I have never seen any other company that makes this request. I have returned items to M&S that I have bought via PayPal without this problem, if they can do it then why can't you? I pay these bills on line via my credit card, it appears on my credit card statement as a credit card transaction so why can't it be refunded in this manner, in store onto my credit card?

I feel it is very unfair that I should be out of pocket because I now have to pay to return it.

This seems a very old fashioned way of doing things and I will think twice before I purchase anything else from your company, on line, via PayPal. When is your company going to get into the 21st century and update this ridiculous policy.

Yours, very annoyed

Mrs Burton

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User's recommendation: Don't buy on line until they change their policy on PayPal

1 comment
Guest

i totally agree with this lady of having to send item back with your own expense because you paid through pay-pal. You have already paid for the delivery and now having to pay to send item back Never again will I buy off this site again and will be telling my friends and family to stay away from Bonmash company any other company you never pay twice you either pay for delivery or pay for the returns but not both very annoyed customer Mrs Wilson

Anonymous
map-marker Durham, Durham

No goodwill customer services not helpfull rubbish

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no goodwill in refunds just wont return your money bought goods on half gift card returned but lost gift card so no refund no good will they keep your cash
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User's recommendation: dont buy

Sabryn Zmh
map-marker Grimsby, North East Lincolnshire

Number change

I can not change my home phone number my land line has been dissolved my mobile is 0752676**** very annoying
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User's recommendation: Being able to change contact numbers online

Anonymous
map-marker Irvine, North Ayrshire

Needed to get in touch with company which pissedconsumer did for me

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Was in a frenzy after I realised I had been scammed online I saw pissedconsumer.com told them what had happened and they got in touch with the legitimate site ..
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User's recommendation: Highly recommended

Lakisha Hsz

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Stratford-Upon-Avon, Warwickshire

Ordered t-shirt over 3 weeks ago, still not received it, why am I waiting so long for, this is not a good delivery service, will be wanting refund soon if this is not sorted

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Just have I've told you above, I paid for t-shirt on the 16th August, still not received it, I want to know we're it is
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Resolved
Sharon J Goe

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Verified Reviewer
| map-marker Stourbridge, Dudley

Resolved: Very angry and upset

Updated by user Jun 29, 2023

Company fixed the issue and I have been provided with full refund. Phoned every day every time they put the phone down on me.

Original review Jun 29, 2023
I sent some items back to bonmarche 6 weeks ago and Im still waiting for my refund back and my gift card back worth £70 every time I phone they put the phone down on me Im going to take bonmarche to court if I dont get my refund back and my gift card back ASAP
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Angela R Vla

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Order not received

I placed an order a week ago and still have not received it. Tracking stated would be delivered Tuesday, did not receive it, now it states could not deliver on that day will be delivered on the next working day yet still not received and no further update. Tracking number is H0098A001411****. Could you please sort this for me as was a Mothers Day present.
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Preferred solution: Deliver product or service ordered

User's recommendation: Order not yet received, tracking details not updated either

Anne W Cqd

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Verified Reviewer

Points not being added with new card

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Updated by user Jan 17, 2023

One month later and still no response from customer service, so angry

Original review Dec 18, 2022
I got a replacement card a few weeks ago, when I make a purchase the card is not connecting to my account so have lost points because of this, shop cannot help and advised calling your customer services but after listening to intro it cuts off every time
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Pros:
  • Bright friendly shops
Cons:
  • Customer service is appalling

Preferred solution: points added

Anonymous
map-marker Oldham, England

Items were never delivered

Ive still not recieved my order. When i track, it shows its with EVRI since 4th August, 2022. My order number is 50569**** and Barcode number is H0098A000985****.
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Anonymous
map-marker Craigavon, Northern Ireland

Checking my order

I waited for 20 minutes for them to answer my call so I give upAngry I also emailed them and got no response so Im not happy
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Jill N Jcj

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Verified Reviewer
| map-marker Morecambe, England

Returns policy

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Why do you have to give name and postcode when returning an item paid for by cash? Im not asked for it when I purchase the item so why is it necessary? I dont ask the sales assistant for her postcode when I purchase goods. Nothing is private anymore.
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Preferred solution: Let the company propose a solution

User's recommendation: be prepared to give out details on return of goods

Anonymous
map-marker Chigwell, England

The service was excellent

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My order no 50529**** was to be delivered today by hermes but they say there was noone at my address yet iwas in the whole day
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